Consumer Education

Better Business Bureau of Western Virginia accepts complaints against all types of businesses, including charities and non-profit organizations. Provides consumer education about fraud practices, scams and ways to prevent scam artists from taking advantage.

Agency provides information to the public about their rights as consumers. The program offers speakers to talk with community or church groups about ways to avoid scam artists. Call to arrange a speaker.

The agency provides the public with information (tips and warnings) on a variety of subjects (advance fee loans, home improvement information, work-at-home schemes, lawn care services, financial aid for college, Medicare & Medigap insurance). Visit the Resource Library on the website. Any person, corporation or business can become a member.

Consumers can Check out a Business or Charity.
The Better Business Bureau offers The Dispute Resolution Center to help consumers and businesses resolve marketplace disputes. Impartial, trained mediators help the parties communicate with each other and resolve misunderstandings and reach an agreement agreeable to all parties