Consumer Protection

The Attorney General enforces state and federal consumer protection laws. The Attorney General also provides consumer alerts and educational materials that are designed to increase consumer awareness of scams, and help citizens protect themselves.

The duties and powers of the Attorney General's office include (but are not limited to): enforcing state laws that protect businesses and consumers when there is a pattern of abuse; speak for consumers in utility matters before the State Corporation Commission. The office receives hundreds of complaints each week from concerned citizens not only in Virginia but also from other states. We typically refer complaints to the agency having regulatory jurisdiction in the specific matters addressed. However, statutory restrictions, conflict of interest rules and other policy considerations prevent us from giving private legal advice, legal interpretations, or conducting investigations on behalf of individual citizens.

Where to File Complaints